Welcome to http://www.hano.ba (the “Website”). We understand that privacy online is important to users of our website, especially when conducting business. This statement governs our privacy policies with respect to those users of the website (“Visitors”) who visit without downloading any content or filling the forms and Visitors who downloaded content or filled in forms on the website to get more information or contact HANO d.o.o. (“Potential Customers”).

“Personally Identifiable Information”

refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected?

We do not collect user profile information from our Visitors. We collect the following additional information from our Potential Customers: the names, surnames, and email addresses of Potential Customers.

How does the website use Personally Identifiable Information?

We use Personally Identifiable Information to customize the website, to make appropriate service offerings, and to fulfill requests sent to us by the contact forms on the website. We may use Personally Identifiable Information to contact Visitors and Potential Customers in response to specific inquiries, or to provide requested information.

With whom may the information may be shared?

Personally Identifiable Information about Potential Customers is not shared with any third party vendor. It is solely for our internal purposes of contacting or conducting business with Potential Customers.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by HANO d.o.o. is securely stored and is not accessible to third parties or employees of HANO d.o.o. except for use as indicated above.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Potential Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at Vlakovo 366, 71210 Ilidža, Sarajevo.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

Are Cookies Used on the website?

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using http://www.hano.ba, with the drawback that certain features of website may not function properly without the aid of cookies, for example setting the website language preferences.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website. You can find more details about which cookies are used in our Cookies Policy.

How does the website keep Personally Identifiable Information secure?

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Potential Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure sebsite, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Potential Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Potential Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at info@hano-bih.com

Can a Visitor delete or deactivate Personally Identifiable Information collected by the website?

We provide Visitors and Potential Customers with a mechanism to delete/deactivate Personally Identifiable Information from the website’s database by contacting. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

Your rights

These are summarized rights that you have under data protection law:

  • The right to access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability
  • The right to complain to a supervisory authority
  • The right to withdraw consent

What happens if the Privacy Policy Changes?

We will let our Visitors and Potential Customers know about changes to our privacy policy by posting such changes on the website. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Potential Customer has previously requested not be disclosed, we will contact such Visitor or Potential Customer to allow such Visitor or Potential Customer to prevent such disclosure.


http://www.hano.ba contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.